Official Documents

Privacy Policy Spinggo – Your Data Protection

Your personal data is a trust that spinggo takes seriously. This document clearly explains how we collect, use, store, and protect your information as a user of our platform.

Updated: 1 January 2026 Bahasa Malaysia PDPA Compliant
Last updated: 1 January 2026
This Privacy Policy describes spinggo's data protection practices and your rights as a user. It complies with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the spinggo platform, you acknowledge that you have read and fully understood this policy.

1 Introduction & Scope of This Policy

Spinggo takes seriously our responsibility to protect the privacy and personal data of all platform users. This Privacy Policy applies to all services offered through spinggo.win, the Spinggo mobile app for iOS and Android, and all related communication channels.

We understand that your trust is our most valuable asset. We are therefore committed to handling your data with care, integrity, and accountability — in line with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

This policy outlines the types of information we collect, the purposes for which it is used, the parties who may receive that information, how long data is retained, and your rights as a data subject. If you have any questions after reading this document, our privacy team is ready to assist you through the available support channels.

2 Information We Collect

Spinggo collects information from you in several ways, depending on how you interact with our platform. Below are the main categories of data we collect:

2.1 Information You Provide Directly

  • Full name as shown on official identification (MyKad or passport)
  • Date of birth and identification number
  • Active email address and Malaysian mobile number
  • Current residential address
  • Bank account or digital wallet details for deposit and withdrawal purposes
  • KYC documents such as a copy of your MyKad, utility bill, or bank statement
  • The content of your communications with the spinggo support team

2.2 Information Collected Automatically

  • IP address and estimated geographic location
  • Device type, operating system, and browser version in use
  • Session data including pages visited, visit duration, and actions taken
  • Betting and transaction history within the platform
  • Mobile app usage data including app version and active session time
Data Category Data Examples Collection Sources
Identity Name, date of birth, IC number Account registration, KYC
Contact Email, phone number Registration, account profile
Finance Bank account number, e-wallet Payment processing
Technical IP address, device data Automatically during use
Behavioral Game history, wagering Activity on the platform

3 How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. spinggo does not use your data for any purpose not stated in this policy without first obtaining your additional consent.

  • Identity Verification (KYC): To verify that all users are legitimate adults and to prevent fraud or money laundering
  • Account Management: To create, maintain, and protect your account on the Spinggo platform
  • Transaction Processing: To process deposits, withdrawals, and all financial transactions accurately and securely
  • Personalise Your Experience: To personalize game recommendations, promotions, and content based on your habits and preferences
  • Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and security breaches
  • Service Communication: To send important notifications related to your account, transactions, and terms updates
  • Responsible Gaming: To monitor gameplay patterns and identify signs of problem gambling in order to provide timely support
  • Legal Compliance: To fulfill our obligations under applicable Malaysian laws and regulations
Spinggo does not use your data for automated decisions that negatively affect you without human review. Every significant decision — such as account suspension — is manually reviewed by our team.

4 Sharing Information with Third Parties

Spinggo does not sell, rent, or trade your personal data to any third party for marketing purposes. We only share your information in limited, clearly defined situations, as follows:

4.1 Trusted Service Providers

We work with selected third-party service providers to help us operate the platform — including payment processors, KYC verification providers, cloud infrastructure providers, and customer support systems. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific agreed purposes.

4.2 Legal Obligations

Spinggo may disclose your information to government authorities or law enforcement bodies where required by Malaysian law, a valid court order, or to fulfill binding compliance obligations.

4.3 Protection of Rights and Interests

In situations where it is necessary to protect the rights, property, or safety of spinggo, other users, or the public, we may share the required information with relevant parties.

If spinggo is involved in a merger, acquisition or asset sale, user data may be transferred to the new entity. You will be notified in advance via your registered email before any such transfer takes place.

5 Data Storage & Security Measures

5.1 Retention Period

Spinggo retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we retain certain records for the period required by Malaysian law — typically 7 years for financial records — before data is securely deleted or anonymized.

5.2 Security Infrastructure

Spinggo continuously invests in industry-grade security infrastructure to protect your data from unauthorized access, loss, alteration, or disclosure:

  • 256-bit SSL encryption for all data transmitted between your browser and our servers
  • AES-256 encryption for data stored in our database
  • Two-factor authentication (2FA) available for all user accounts
  • 24/7 security monitoring with an active intrusion detection system (IDS)
  • Regular security audits conducted by independent cybersecurity firms
  • Strict internal access controls — only authorised staff may access user data
  • Secure data backups across multiple data centres to prevent data loss
While we take all reasonable steps to protect your data, no system is 100% immune. In the event of a data breach affecting your rights, we will notify you within 72 hours of becoming aware of it.

6 Cookies & Tracking Technologies

Spinggo uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
  • Performance Cookies: Collect information on how you use the platform to help us improve our services — all data is collected anonymously.
  • Functional Cookies: Remember your preferences and settings such as language, location and display options to deliver a more personalised experience.
  • Analytics Cookies: Help us understand overall platform usage patterns for continuous improvement.

6.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the spinggo platform and you may be unable to log in or use some features.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by spinggo. We are committed to respecting and facilitating the exercise of these rights:

Right of Access

Request a copy of the personal data we hold about you

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of data under certain circumstances

Right to Object

Object to data processing for marketing purposes

Right to Portability

Receive your data in a machine-readable format

Right to Restriction

Restrict data processing while a dispute is being resolved

To exercise any of the above rights, contact our privacy team via live chat or support email. We will process your request within 30 business days. Some requests may require additional identity verification before being processed.

8 Child Data Protection

The spinggo platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will immediately take the following steps:

  • Immediately close the associated account
  • Permanently delete all data associated with that account
  • Return any remaining account balance through the appropriate channel
If you become aware that an individual under the age of 18 is using the spinggo platform, please contact our support team immediately so that appropriate action can be taken.

9 Amendments to This Privacy Policy

Spinggo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or service improvements. We will communicate any significant amendments to you via:

  • In-app or on-site notification when you log in
  • Email notification to your registered address at least 7 days before the amendment takes effect
  • Update the "Last Updated" date at the top of this document

Continued use of the spinggo platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your data.

10 Contact Our Privacy Team

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the spinggo privacy team. We are committed to responding within a reasonable time and taking every enquiry seriously.

You can reach us through the following channels:

  • Live Chat: Available 24/7 directly within the Spinggo platform — the fastest way to get a response
  • Support Email: [email protected] — responses are typically within 24 business hours
  • FAQ Section: Browse FAQ page us for answers to frequently asked questions about privacy and your account
Spinggo values your trust. Every privacy-related complaint will be thoroughly investigated, and you will receive a full response within 14 business days from the date the complaint is received.

How spinggo Protects You

More than just a written policy — these are real practices we carry out every day to protect your data.

End-to-End Encryption

Every bit of data moving between your device and spinggo's servers is protected by 256-bit SSL encryption. Stored data is further encrypted with AES-256 — the same standard used by leading financial institutions worldwide.

Secure KYC Verification

Spinggo's KYC process is handled by a bank-grade identity verification system. Your documents are processed in a secure environment and are not retained longer than required by law.

No Data Sales

Spinggo has never and will never sell your personal data to advertisers or third parties for marketing purposes. Your data belongs to you — we only use it to improve your experience on our platform.

Regular Security Audits

Spinggo's infrastructure undergoes regular independent security audits by third-party cybersecurity experts. Any vulnerabilities identified are addressed promptly before they can be exploited.

Malaysia PDPA Compliance

Spinggo operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Our compliance team continuously monitors regulatory changes to ensure our practices remain up to date.

Data Breach Notification

In the event of any security incident affecting your data, spinggo will notify you within 72 hours — well ahead of what the law requires. Transparency is our priority.

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Your Data Is Safe With spinggo

Sign up with confidence — your privacy is protected by bank-grade encryption, full PDPA compliance, and a dedicated security team on duty 24/7.

SSL 256-bit PDPA Compliant No Data Sales

For adult players aged 18 and above only. Play responsibly.

Bahasa Melayu